Returns Policy
Returns must be initiated within the first 30 days following receipt of product. Instructions for initiating returns can be found below. Product must be received, processed and approved by our customer service center before refund or replacement is issued.
Product must be returned in new, unused condition with all original packaging including but not limited to gift packaging, and you are responsible for shipping the product to Brazilian Espresso Specialty Coffee Corporation. Incomplete returns, damaged products not covered under warranty and packages shipped C.O.D. will not be accepted and/or processed.
Shipping costs incurred from returning items to Brazilian Espresso Specialty Coffee Corporation is the responsibility of the customer and no C.O.Ds will be accepted. If you chose to have your item(s) replaced/repaired, product will be returned at no additional cost to the shipping address of original order unless otherwise noted and approved during the return process. Please contact contact@brazilianespresso.com with any additional questions regarding our warranty and return procedures.
How do I Prepare a Return
- Email Brazilian Espresso at: contact@brazilanespresso.com
- In your email, identify the following:
Purchase Order number from which the return product(s) were purchased
b. Product name(s) and list # (s)
c. Return quantity by product
d. Reason for the return by product - Once your online request is received, it will be reviewed. A customer service representative will email you.
Shipping
When your order is confirmed, we will estimate shipping costs for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.